Support That Never Sleeps
Deliver instant, reliable help to your customers anytime with powerful live chat and smart automation.
Real-Time Live Chat
Chat with your customers instantly using an easy, intuitive interface. Resolve issues on the spot, answer questions, and keep satisfaction high—every time.
- Instantly search and manage all conversations
- Delete or download chat history
- See who’s online and typing in real time
Fast Answers with a Smart Knowledge Base
Build a multilingual help center in just minutes. Make answers easy to find—right in the chat or on a dedicated help page—so customers help themselves and your agents save time.
- Dedicated help center page
- Search articles directly in chat
- Easy category organization
- Supports multiple languages
Dynamic Message Editor
Make your messages stand out with markdown formatting, thousands of emojis, quick attachments, and even voice messages—all in one powerful editor.
- Effortless text formatting
- 3000+ emojis to match any message
- Attach files, images, and more
- Full support for custom HTML
Canned Replies for Effortless Support
Respond faster with saved replies. Instantly insert frequently used answers, rich messages, and custom content—no need to repeat yourself.
- Use keyboard shortcuts for quick replies
- Instantly reuse saved messages
- Store and send rich or custom content
Notifications
Don’t lose visitors. Actively engage them instead with a complete set of notifications.
Instantly alert users and agents to new messages
Push Notifications
Get real-time alerts on any device
Desktop Notifications
Pop-up messages for every chat
SMS Notifications
Text alerts for new messages
Flash Notifications
Browser tab updates for new chats
Sound Alerts
Play a sound for every incoming message
Organize Support with Departments
Keep your support team efficient by assigning conversations to the right departments. Set up transfer rules and send targeted notifications, so every chat reaches the right expert.
- Department-based email notifications
- Easily update or reassign conversations
- Control access by department
Real-Time Chat Ratings & Feedback
Get instant feedback from every conversation. View agent ratings, send follow-up messages, and use detailed reports to level up your support.
- 1-click ratings after each chat
- Comprehensive feedback reports
- Automated post-chat follow-ups
- Fully integrated with ticketing
Live Queue Management
Keep users informed with live updates on their place in line and wait times. Automatically spread chats across available agents and set limits for concurrent conversations.
- Show waiting time and queue position
- Control max chats per agent
- Real-time updates for everyone
Reports & Analytics
Don’t lose visitors. Actively engage them instead with a complete set of notifications.
- Daily conversations
- Missed conversations
- Average conversations time
- Registrations count
- Subscribe and follow-up reports
- Daily visitors
- Daily leads
- Daily users
- Articles searches and views
- Browsers and operating systems
- Agents ratings
- Agents response time
- Average agent conversations time
- Countries and languages
- More available and coming soon!
AI-Powered Smart Replies
Help agents reply faster with instant, AI-driven suggestions—powered by Google’s own smart reply technology.
- Real-time reply suggestions
- Agent assistant powered by Google Cloud
- Built on Gmail smart reply tech
Smart Routing & Agent Selection
Distribute chats fairly among your team with automatic routing—or let users pick the agent they want to talk to. Boost efficiency and keep customers happy, every time.
- Automatically assign chats to available agents
- Give users the option to choose their agent
More Features
Daxow Chat provides an extensive set of tools for small and large businesses
Tickets System
Provide support and manage tickets right from your website
Offline Messages
Show banners or collect messages outside business hours
Email Piping
SMS Notifications
Alert users and agents via text message each time a new message comes in.
Internal Notes
Add internal notes to conversations and chat with other agents privately.
Tags
Organize and categorize conversations with easy-to-use tags
Agents Collision Detection
Prevent multiple agents from handling the same chat
Multilingual Platform
The panel is translated in 51 languages. You can even add your own translations.
Transcript
Download conversation transcripts as text files and send them.
Routing
Automatically distribute the conversations among all agents.
Automatic Updates
One click update, and automatic updates for the plugin and apps.
Media and Lightbox
Send multiple attachments, Open and view images in a lightbox.
Seamless Email-to-Chat Integration
Easily manage chats right from your email inbox—no server setup needed. Convert emails into chats, reply from your inbox, and let users respond by email, too.
- Reply to chats directly via email
- Users can answer you by email
- Simple IMAP/POP3 setup—no server work required
- Support for multiple email accounts
All-in-One Messaging Across Channels
Manage every conversation from one place—reply to WhatsApp, Facebook, Telegram, SMS, email, tickets, and more, all inside Support Board. Save time and never miss a message.
- Messenger
- Telegram
- Slack
- SMS
Real-Time AI Translations
Break language barriers instantly—our AI auto-translates messages between users, agents, and chatbots for seamless, efficient conversations in any language.
- Two-way translations
- Translations in real-time
- Multilingual chatbot
- Powered by Google Translate
AI-Powered Smart Reply
Save time with instant, AI-driven reply suggestions in any language—powered by both OpenAI and Dialogflow for fast, relevant answers.
- AI suggestions from OpenAI and Dialogflow
- Multilingual support for every user
Instant Message Rewriting
Upgrade your replies in one click—OpenAI rewrites your messages to sound friendly, clear, and professional every time.
- Instantly improve message tone and clarity
- OpenAI-powered rewriting for every chat
Real-Time Spelling Correction
Never worry about typos again—OpenAI automatically corrects spelling in your messages, in any language and in real time.
- Instantly fix spelling mistakes
- Multilingual support for global chats
Speech-to-Text Transcription
Convert voice messages to text instantly with OpenAI—see transcriptions in real time, right next to the audio. Works seamlessly with translation, for users, admins, and chatbots.
- Real-time transcription for all roles
- Integrated with live translations
AI Image Recognition
Let OpenAI Vision analyze images right in chat—get instant insights, faster answers, and smarter solutions for your workflow.
- Analyze multiple images at once
- Works with GIF, WEBP, PNG, JPG, and more
Direct Messaging to Multiple Users
Reach your users instantly with real-time chat, emails, and SMS—personalized with custom fields and automated notifications. Send messages to one or many users at once.
- Email, SMS, and chat support
- Send to multiple users simultaneously
